Macdaddy Music specialises in guitar effects and pickups, but also sell guitars, basses, amps, accessories, as well as other musical equipment. They offer a customer service that is both personalised and knowledgeable.
Macdaddy Music was transitioning between omnichannel inventory and order management providers. They also had a large number of SKU’s and related data to transition into the new system. At the same time, they were still selling on all sales channels so needed the transition to be seamless, painless, and fast. Macdaddy Music was doing this on the front end of their peak sales period for the year.
Pitaron were a real pleasure to work with. They were readily available to answer questions, give status updates and were very knowledgeable about the platform we were transitioning to. Moving to a new platform was very daunting, but was made immensely easier thanks to Pitaron’s assistance.
– Aaron Peterson, Director Macdaddymusic
Pitaron were key to making this transition as easy as possible. When they ran into challenges we explained the solution and provided a time frame to move on to the next step of the process.
We connected their couriers, created automated custom packing slips, and set up sales channels before importing their products into the new Linnworks system. After testing the solution, we provided training once everything was complete.
In the end, the transition to their new inventory and order management platform happened faster than expected. As it happened, Macdaddy Music were able to focus on what they do best – selling products and supporting customers – while the heavy lifting was done by the Pitaron crew. Macdaddy Music were also put on the fast track to using the new platform thanks to the first-class training.